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About the author

Rachel Green has the self-confidence to keep her cool … and is an award-winning communication specialist and emotional intelligence coach. She is the author of nine books and nine CD sets covering many topics on self-confidence, self-esteem and emotional intelligence.
 
She's had plenty of practice at keeping her cool - she's been a voluntary counsellor on a crisis line for five years, managed her own staff and business, served on committees, dealt with difficult clients, been married for over 30 years to her opposite personality type, run a large community organisation, and more. She's determined not to give her power away to other people's put-downs.
 
She has tertiary level qualifications in psychology, speech pathology, adult education and the Feldenkrais Method, and graduated from both her psychology and speech pathology programmes with distinction.
 
She is an accredited user of the Genos Emotional Intelligence assessments and the MSCEIT Emotional Intelligence ability assessment.
 
She has worked in the health-care sector, academia and the media; and has been in business for over 20 years, made over 150 media appearances and is an experienced meditator.

100% Australian content.
Not being upset by difficult people

Ever got upset, frustrated or angry with people who are irritating, difficult or negative? Stop this now! Here is your golden opportunity to stay calm no matter what the people around you are like. Join award-winning communication specialist, Rachel Green, as she speaks on how not to let difficult people upset you. Don't take things personally. Stay calm with angry people. Be in control. Let yourself shine! Only $45 for nearly two hours of expert information and life-changing ideas.
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Disc One:
Discover the key secrets for coping with put-downs, staying in control and avoiding the traps that lead you to feel hurt, helpless or upset by other people's angry outbursts, accusations or aggression. Stay strong! Stand tall!
  1. Deflecting put-downs easily.
  2. Why do we get hurt? How not to read criticism into things.
  3. Other reasons why we get angry or defensive.
  4. Taking time to engage your brain before your mouth.
  5. How not to clam up, stew or withdraw.
  6. How your mood and attitude affect your responses.
Disc Two:
Develop practical techniques to defuse negative comments, confrontations and complaints, to shrug-off criticisms and to stay calm and composed in sad, insensitive and insulting interactions. Stay positive! Feel good!
  1. The techniques you need.
  2. How not to be dependent on other people's approval.
  3. Gaining time to think clearly.
  4. Set lines to stop you reacting negatively.
  5. Protecting yourself from insults.
  6. When put-downs are compliments - gender differences.
  7. Checking what is meant before you respond.
  8. Defusing conflicts, complaints and confrontations.
  9. Keeping things in perspective.
  10. How not to feel intimidated - taking your power back.
  11. Why your voice tone matters.
  12. Not taking on board other people's problems.
  • You may pay by credit card or Paypal.
  • Payments are processed securely by Paypal and we do not have access to your credit card or bank details.
  • Postage and packing is free - no matter where you are in the world we send them to you at the prices shown.
  • CDs and written books are dispatched within 5 days of receiving your order. For postage within Australia, items usually arrive within 2-8 days of dispatch. For countries outside of Australia, delivery times are subject to local postal variations. Items are always sent via airmail and usually arrive within 10-14 days of dispatch.
  • The download link for MP3s and eBooks is sent to you via email within 30 minutes of payment being made.
In the unlikely event that the CD or book is defective or faulty please notify us immediately, and return it to us within 14 days, and we will issue you with a replacement.

Rachel Green's personal guarantee to you
I guarantee, if, after purchasing any of these products and regularly trying out the ideas that they contain, that your confidence does not improve in any way, then you may ask for and receive your money back, any time in the next 12 months, no questions asked.
Review
How To Deal With Difficult People Without Getting Upset gives you the inside tips on managing negativity so that you don't feel hurt, angry or negative in response. Act without reacting!
Don't give people the pleasure of getting to you, needling you or upsetting you. It is no good knowing all the good things to say if you've got irritated and angry as this will interfere with your thinking.
How To Deal With Difficult People Without Getting Upset is an enjoyable and live speech given to an audience of approximately 100 women and 3 men at a conference of Catholic Education administrators and registrars. In addition to this dynamic and entertaining speech, which is jam packed with practical strategies, you hear some of the comments, questions and demonstrations from the audience - it adds a lovely touch of humour to make your learning easy.

Discover the key secrets for coping with put-downs, staying in control and avoiding the traps that lead you to feel hurt, helpless or upset by other people's angry outbursts, accusations or aggression. Stay strong! Stand tall!

Develop practical techniques to defuse negative comments, confrontations and complaints, to shrug-off criticisms and to stay calm and composed in sad, insensitive and insulting interactions. Stay positive! Feel good!